REFUND POLICY

Keem Breezy – Refund & Return Policy

At Keem Breezy, your satisfaction matters. If something isn’t right, we’re here to make it right.

Returns
You may request a return within 14 days of receiving your order. To be eligible:

  • Items must be unused, in original condition, and in original packaging
  • Proof of purchase is required

Non-Returnable Items
Certain items cannot be returned, including:

  • Items marked as final sale
  • Used or damaged items not caused by us
  • Gift cards or digital products (if applicable)

Refunds
Once your return is received and inspected, we will notify you of the approval status.

  • If approved, refunds will be issued to your original payment method within 5–10 business days
  • Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item)

Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, contact us with clear evidence (photos/videos).

Damaged or Defective Items
If your order arrives damaged or not working properly, contact us within 48 hours of delivery. We’ll arrange a replacement or full refund at no extra cost.

Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping method.

Late or Missing Refunds
If you haven’t received your refund after the stated time:

  1. Check your bank account again
  2. Contact your payment provider—it may take additional time before your refund is officially posted
  3. If the issue persists, reach out to us for assistance

How to Start a Return
To initiate a return or refund request, please contact our support team with your order number and reason for return. We aim to respond within 24 hours.

Keem Breezy – Shop with Confidence.